Abstract.

The role of collective mindfulness in IT-intensive organizations’business processes management systems is considered within the paper. Results of the relevant researches conducted by the foreign scholars are being analyzed. Recommendations based on the literature review and analysis are being proposed. Socio-psychological factors of IT-intensive organizations' management are considered, research results are discussed.

Keywords:

Information Technology, Management, Collective Mindfulness, High Reliability Organizations.

PP. 92-103.

REFERENCES

1. Valorintal, M. 2009. Information technology and mindfulness in organizations. Individ. Corp. Change. 18:963–997.
2. Charette, R. N. 2005. Why software fails. IEEE Spectr. 42:42–49.
3. Scott, J. E., and I. Vessey. 2002. Managing risks in enterprise systems implementations. Commun. ACM. 45:74–81.
4. Accounts, T. C. O. P. 2005. Inland revenue: tax credits and deleted tax cases, in House of Commons Committee of Public Accounts. London : House of Commons Committee of Public Accounts. 42 p.
5. Schulman, P., E. Roe, M. van Eeten, and M. de Bruijne. 2004. High reliability and the management of critical infrastructures.
J. Conting. Crisis Man. 12:14–28.
6. Chassin, M.R., and J.M. Loeb. 2011. The ongoing quality improvement journey: Next stop, high reliability. Health Aff. 30(4):559–568.
7. Seaman, A. E., and J.J. Williams. 2012. Uncovering governance and mindfulness for improved performance: The role of management accounting system change. J. Appl. Bus. Res. 28(2):193–208.
8. Weick, K.E., and K.M. Sutcliffe. 2006. Mindfulness and the quality of organizational attention. Organ. Sci.17 (4):514–524.
9. Weick, K.E., and K.M. Sutcliffe. 2007. Managing the Unexpected: Resilient Performance in an Age of Uncertainty. San Francisco: Jossey-Bass. 2nd ed. 208p.
10. Weick, K.E., K.M. Sutcliffe, and D. Obstfeld. 1999. Organizing for high reliability: processes of collectivemindfulness. In Research in Organizational Behavior. ed. BM Staw, LL Cummings, Greenwich. CT: JAI Press. pp. 81–123.
11. Orlikowski, W. J., and S.V. Scott. 2008. Sociomateriality: Challenging the Separation of Technology, Work and Organization.
Acad. Manag. Ann. 2:433-474.
12. Valorinta, M. 2012. Socio-cognitive perspectives on IT-enabled change in organizations. PhD Thesis. Finland: Aalto University. 134 p.
13. Vogus, T.J., and T.M. Welbourne. 2003. Structuring for high reliability: HR practices and mindful processes in reliabilityseeking organizations. J. Organ. Behav. 24:877–903.
14. Vogus, T.J., and K.M. Sutcliffe. 2007. The impact of safety organizing, trusted leadership, and care pathways on reported medication errors in hospital nursing units. Med. Care. 45:997–1002.
15. Vogus, T.J., and K.M. Sutcliffe. 2007. The Safety Organizing Scale: development and validation of a behavioral measure of safety culture in hospital nursing units. Med. Care. 45:46–54.
16. Leroy, H., F. Anseel, N.G. Dimitrova, and L. Sels. 2013. Mindfulness, authentic functioning, and work engagement: a growth modeling approach. J. Vocat. Behav. 82:238–247.
17. Dane, E., and B.J. Brummel. 2014. Examining workplace mindfulness and its relations to job performance and turnover intention. Hum. Relat. 67:105–128.
18. Vogus, T.J., B. Cooil, M. Sitterding, and L.Q. Everett. 2014. Safety organizing, emotional exhaustion, and turnover in hospital
nursing units. Med. Care. 52:870–876.
19. Ndubisi, N.O. 2012. Mindfulness, reliability, pre-emptive conflict handling, customer orientation and outcomes in Malaysia’s
healthcare sector. J. Bus. Res. 65:537–546.
20. Wilson, D., A. Talsma, and K. Martyn. 2011. Mindful Staffing: A Qualitative Description of Charge Nurses' Decision-Making Behaviors. West. J. Nurs. Res. 33:805–824.
21. Kahneman, D. 2011. Thinking, fast and slow. New York: Farrar, Straus and Giroux. 512 p.
22. Smallwood, J., J.B. Davies, D. Heim, F. Finnigan, M. Sudberry, R. O’Connor, and M. Obonsawin. 2004. Subjective experience and theattentional lapse: Task engagement and disengagement during sustained attention. Conscious. Cogn. 13:657– 690.
23. Smallwood, J., and J.W. Schooler. 2006. The restless mind. Psychol. Bull. 132:946–58.
24. Ruedy, N.E., and M.E. Schweitzer. 2010. In the moment: the effect of mindfulness on ethical decision making. J. Bus. Ethics.
95:73–87.
25. Niemiec, C.P., K.W. Brown, T.B. Kashdan, P.J. Cozzolino, W.E. Breen, et al. 2010. Being present in the face of existential threat: the role of trait mindfulness in reducing defensive responses to mortality salience. J. Personal. Soc. Psychol. 99:344–365.
26. Dane, E. 2011. Paying attention to mindfulness and its effects on task performance in the workplace. J. Manag. 37:997–1018.
27. Carlson, E.N. 2013. Overcoming the barriers to self-knowledge mindfulness as a path to seeing yourself as you really are. Perspect. Psychol. Sci. 8:173–186.
28. Hulsheger, U.R., H.J. Alberts, A. Feinholdt, and J.W. Lang. 2013. Benefits of mindfulness at work: the role of mindfulness in emotion regulation, emotional exhaustion, and job satisfaction. J. Appl. Psychol. 98:310–325.
29. Leroy, H., F. Anseel, N.G. Dimitrova, and L. Sels. 2013. Mindfulness, authentic functioning, and work engagement: a growth
modeling approach. J. Vocat. Behav. 82:238–247.
30. Zhang, J., W. Ding, Y. Li, and C. Wu. 2013. Task complexity matters: the influence of trait mindfulness on task and safety performance of nuclear power plant operators. Personal. Individ. Differ. 55:433–439.
31. Baas, M., B. Nevicka, and F.S. Ten Velden. 2014. Specific mindfulness skills differentially predict creative performance. Personal. Soc. Psychol. Bull. 40:1092–1106.
32. Creswell, J.D., and E.K. Lindsay. 2014. How does mindfulness training affect health? A mindfulness stress buffering account. Curr. Dir. Psychol. Sci. 23:401–407.
33. Hulsheger, U.R., J.W.B. Lang, F. Depenbrock, C. Fehrmann, F.R.H Zijlstra, and H.J.E.M. Alberts. 2014. The power of presence: the role of mindfulness at work for daily levels and change trajectories of psychological detachment and sleep quality. J. Appl. Psychol. 99:1113–1128.
34. Langer, E. 2014. Mindfulness forward and back. In A. Ie, C. T. Ngnoumen, & E. J. Langer (Eds.). The Wiley Blackwell Handbook of Mindfulness Malden. MA: Wiley and Sons. pp. 7-20.
35. Reb, J., J. Narayanan, and S. Chaturvedi. 2014. Leading mindfully: two studies on the influence of supervisor trait mindfulness on employee well-being and performance. Mindfulness. 5:36–45.
36. Zhang, J., and C. Wu. 2014. The influence of dispositional mindfulness on safety behaviors: a dual process perspective. Accid. Anal. Prev. 70:24–32.
37. Eisenbeiss, S.A., and D. van Knippenberg. 2015. On ethical leadership impact: the role of follower mindfulness and moral emotions. J. Organ. Behav. 36:182–95.
38. Hales, D., and S. Chakravorty. 2016. Creating high reliability organizations using mindfulness. J. Bus. Res. 69(8):2873–2881.
39. Matook, S., and K. Kautz. 2008. Mindfulness and agile software development. Proceedings of the 19th Australian Conference
on Information Systems. Christchurch, Australia.
40. Malinowski, P. 2013. Neural mechanisms of attentional control in mindfulness meditation. Front. Neurosci. 7(8). Available
at: http://journal.frontiersin.org/article/10.3389/fnins.2013.00008/full/ (accessed March 12, 2017).
41. Di Francesco, S. A., L. Luca Simione, M.F. López-Ramón, M.O. Belardinelli, J. Lupiáñez, and A. Raffone. 2017. Dispositional
mindfulness facets predict the efficiency of attentional net works. Mindfulness. 8:101-109.
42. Jha, A. P., A.B. Morrison, S.C. Parker, and E.A. Stanley. 2017. Practice is protective: mindfulness training promotes cognitive resilience in high-stress cohorts. Mindfulness. 8:46-58.
43. Gallant, S. N. 2016. Mindfulness meditation and executive functioning: breaking down the benefit. Conscious Cogn. 40:116–130.
44. Quach, D., M. Jastrowski, and K. Alexander. 2016. A randomized controlled trial examining the effect of mindfulness meditation on working memory capacity in adolescents. J. Adolesc. Health. Care. 58:489–496.
45. Colzato, L. S., A. Szapora, D. Lippelt, and B. Hommel. 2017. Prior meditation practice modulates performance and strategy
use in convergent- and divergent-thinking problems. Mindfulness. 8:10-16.
46. Noone, C., B. Bunting, and M.J. Hogan. 2016. A protocol for a randomised active-controlled trial to evaluate the effects of an online mindfulness intervention on executive control, critical thinking and key thinking dispositions in a university student sample. BMC Psychol. 4:1–12.
47. Charoensukmongkol, P. 2016. The role of mindfulness on employee psychological reactions to mergers and acquisitions. J. Organ. Change. Manag. 29(5):816–831.
48. Aanestad, M., and T. Jensen. 2016. Collective mindfulness in post-implementation IS adaptation processes. Inform. Organ.
26:13–27.
49. Sutcliffe, K., T. Vogus, and E. Dane. 2016. Mindfulness in Organizations: A Cross-Level Review. Annu. Rev. Organ, Psychol.
Organ. Behav. 3:55–81.
50. Knox, G.E., K.R. Simpson, and T.J. Garite. 1999. High reliability perinatal units: an approach to the prevention of patient injury and medical malpractice claims. J. Healthc. Risk Manag. 19: 24–31.
51. Mu, E., and B. Butler. 2009. The assessment of organizational mindfulness processes for the effective assimilation of IT innovations. J. Decis. Syst. 18:27–51.
52. Hales, D., J. Kroes, Y. Chen, and D. Kang. 2012. The cost of mindfulness: A case study. J. Bus. Res. 65(4):570–578.
53. Hargadon, A.B., and B.A. Bechky. 2006. When collections of creatives become creative collectives: a field study of problem solving at work. Organ. Sci., 17: 484–500.
54. Taleb, N.N. 2007. Black swans and the domains of statistics. Am. Stat. 61:198–200.
55. Carlo, J.L., K. Lyytinen, and R.J.Jr. Boland. 2012. Dialectics of collective minding: Contradictory appropriations of information
technology in a high-risk project. MIS Q. 36:1081–1108.
56. Hoy, W.K., C.Q. Gage, and C.J. Tarter. 2006. School mindfulness and faculty trust: necessary conditions for each other? Educ. Adm. Q. 42:236–255.
57. LaPorte, T.R., and P.M. Consolini. 1991. Working in practice but not in theory: theoretical challenges of “highreliability organizations.” J. Public Adm. Res. Theory. 1:19–47.
58. Schulman, P.R. 1993. The negotiated order of organizational reliability. Adm. Soc. 25:353–372.
59. Roberts, K.H., S.K. Stout, and J.J. Halpern. 1994. Decision dynamics in two high reliability organizations. Manag. Sci. 40:614–624.
60. van Dyck, C., M. Frese, M. Baer, and S. Sonnentag. 2005. Organizational error management culture and its impact on performance. J. Appl. Psychol.90:1228–1240.
61. Barry, D., and S. Meisiek. 2010. Seeing more and seeing differently: sensemaking, mindfulness, and the workarts. Organ.
Stud. 31:1505–1530.
62. Ausserhofer, D., M. Schubert, M. Desmedt, M.A. Blegen, S. De Geest, and R. Schwendimann. 2013. The association of patient safety climate and nurse-related organizational factors with selected patient outcomes: a crosssectional survey. Int. J. Nurs. Stud. 50:240-252.
63. Langer, E.J. 1989. Mindfulness. Boston: Addison-Wesley/AddisonWesley Longman. 234 p.
64. Vogus, T.J., and T.M. Welbourne. 2003. Structuring for high reliability: HR practices and mindful processes in reliabilityseeking organizations. J. Organ. Behav. 24:877–903.
65. Weick, K.E., and K.M. Sutcliffe. 2003. Hospitals as cultures of entrapment: a reanalysis of the Bristol Royal Infirmary. Calif.
Manage. Rev. 45:73–84.
66. Weick, K.E. 2005. Making sense of blurred images: mindful organizing in Mission STS-107. In Organization at the Limit: Lessons from the Columbia Disaster. ed. WH Starbuck, M Farjoun. Malden, MA: Blackwell. pp. 159–177.
67. Barrett, M.S., J.M. Novak, S.J. Venette, and M. Shumate. 2006. Validating the high reliability organization perception scale. Commun. Res. Rep.23:111–118.
68. Vogus, T.J., and K.M. Sutcliffe. 2012. Organizational mindfulness and mindful organizing: a reconciliation and path forward. Acad. Manag. Learn. Educ. 11:722–735.
69. LaPorte, T.R., and P.M. Consolini. 1991. Working in practice but not in theory: theoretical challenges of “high-reliability organizations.” J. Publ. Adm. Res. Theor. 1:19–47.
70. Weick, K.E., and K.H. Roberts. 1993. Collective mind in organizations: heedful interrelating on flight decks. Admin. Sci. Q. 38:357–381.
71. Roberts, K.H., S.K. Stout, and J.J. Halpern. 1994. Decision dynamics in two high reliability organizations. Manage. Sci. 40:614–24.
72. McKinney, E.H., J.R. Barker, K.J. Davis, and D. Smith. 2005. How swift starting action teams get off the ground: what United
Flight 232 and airline flight crews can tell us about team communication. Manage. Commun. Q. 19:198–237.
73. Elsbach, K. D., P.S. Barr, and A.B. Hargadon. 2005. Identifying Situated Cognition in Organizations. Organiz. Sci. 16:422-433.
74. Garud, R., and M.A. Rappa. 1994. A Sociocognitive Model of Technology Evolution - the Case of Cochlear Implants. Organiz. Sci. 5:344-362.
75. Ginsberg, A. 1994. Minding the Competition: From Mapping to Mystery. Strategic Manage. J. 15:153-174.
76. Levinthal, D., and C. Rerup. 2006. Bridging Mindful and Less-Mindful Perspectives on Organizational Learning. Organiz. Sci. 17:502-513.
77. McKinley, W., J. Zhao, and K.G. Rust. 2000. A sociocognitive interpretation of organizational downsizing. Acad. Manage.    Rev. 25:227-243.
78. Burnes, B. 2015 Understanding Resistance to Change – Building on Coch and French. J. Change Manage. 15(2): 92–116.
79. Weick, K.E., K.M. Sutcliffe, and D. Obstfeld. 2005.Organizing and the Process of Sensemaking. Organ. Sci. 16(4):409-421.
80. Del Val, P. M., and C.M. Fuente. 2003. Resistance to change: a literature review and empirical study. Manage. Decis. 21:148-155.
81. Valorinta, M., H. Schildt, and J. Lamberg. 2011. Path dependence of power relations, path-breaking change and technological adaptation. Ind. Innov. 18(8):765–790.
82. Valorinta, M. 2011. IT alignment and the boundaries of the IT function. J. Inf. Technol. 26(1):46–59.
83. Valorinta, M., and T. Nokelainen. 2011. Introduction and early use of computers in the Finnish retail industry. IEEE Ann. Hist. Comput. 33(4):45–55.
84. Brown, K.W., and R.M. Ryan. 2003. The benefits of being present: mindfulness and its role in psychological wellbeing. J. Personal. Soc. Psychol. 84:822–48.
85. de Guinea, A. O., and M.L. Markus. 2009. Why break the habit of a lifetime? Rethinking the roles of intention, habit, and emotion in continuing information technology use. MIS Quart. 33:433-444.